Returns Policy

We hope that you are pleased with your purchase from Fabstore However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:
If your goods are faulty on arrival, you have 14 days to inform us of the fault . When the goods are returned to us and the fault has been verified, we’ll issue a full refund.

Goods Damaged in Transit:
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund.

Goods Faulty in Warranty Period:
If your goods develop a fault but it’s more than 14 days since receipt, then provided your product is within its warranty period, you are entitled to a full replacement. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly.

If you have changed your mind:
If you have simply changed your mind about your order and you wish to return your goods you have 7 days to notify Fabstore. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods you have 14 days to do so at your own expense. Once goods are received at Fabstore we’ll issue a full refund for the cost of the goods to your original payment.